Challenges
Legacy Cabinet Company turned to Southwestern Consulting after having exhausted all internal effort to make changes to grow their business. There were silos between departments in the company that led to stagnation and exacerbated new software solution implementation issues. They needed help getting everyone on the same page.
Solutions
Southwestern Consulting began with interviewing leaders of different levels to find the biggest areas of opportunity. We also conducted surveys and spent time with the team in person before leading a Strategic Alignment Summit. This Strategic Alignment Summit provided training and facilitated conversation with the purpose of breaking down silos and establishing proper communication channels between departments. In addition, during that day we developed a vision and creed together.
“Because we have the vision, mission and creed, I have a path forward. I have standards to hold people to. Before that I did not have anything to stand on. You are making me better so I can make my team better.”
MARY BETH THOMPSON
Chief Executive Officer
Legacy Cabinet Company
Results
ONE
Re-aligned leadership structure to effectively distribute responsibilities to the right people.
TWO
Have a solidified creed as a foundation for their
decision making and to answer the “why”questions of
their business.
THREE
Through their strengthened strategic alignment, their
customers are now benefiting from an improved
experience.
Opportunities
- Stagnation from silos
- New software solution implementation issues
- Differing perspectives on best path forward
Outcomes
- Strengthened leadership structure
- Increased strategic alignment
- Improved customer experience
